Help Centre
Enjoyment should always lead. Our tools let you cap your play, step away for a short while or shut your account permanently, and whenever you want a sympathetic ear, the Responsible Gambling Council and Gambling Therapy are ready to help.
Do you charge fees?
No. We add no charges to your deposits or your cash outs.
Who can play here, and from where?
Players have to be aged 19 and up, and online casino games must be legal where you live. Your first deposit can only happen after we've confirmed your identity and location.
How do I close my account?
Want your account closed? Send your request to help@moosejawcasino.app. If you would rather take a break from gambling, self-exclusion is also an option.
What are Moose Jaw Originals?
Moose Jaw Originals is our own branded row of games in the lobby. Open the row to see what is in it and tap any tile to play.
How can I add limits on deposits or time?
Open your profile and go to the responsible gaming area. From there you can restrict the amounts you deposit, stake and wager, and switch on time reminders that keep track of how long your sessions last. Lowering a limit applies immediately once saved; raising one is subject to a one-day waiting period first.
How fast do withdrawals arrive?
The smallest withdrawal is C$50. Most cashouts get to you in 1 hour to 4 hours from your request. Bank transfers are slower, but 12 hours is the longest they take.
Can I pause my account or self-exclude?
Sure thing! Pick a cooling-off break, as short as one day or up to six weeks. Need a longer pause? Self-exclusion is there for that.
Safer play tools
- Pick limits for stakes, wagers and deposits
- Pop-up reminders and alerts for time played
- Take a cooling-off break lasting one day to six weeks
- Self-exclusion, or permanent account closure
- Answer a short quiz about how you play
- We'll verify your ID and home location, and then your first deposit can go through.
- Lowering a limit works right away, but raising one takes 24 hours