Player Protection
What do we promise our players?
At Moose Jaw Casino, play should stay light and fun. Slots, table games and live games are entertainment, and they should fit around your life, not the other way round.
To help with that, every account comes with simple tools. You switch them on, you set them, and you decide how firm they are. Using any of them never counts against you, and nobody will ask why you chose them.
Our team also watches for patterns that suggest play is getting harder to control. If we notice something, we may send you a friendly email to check in. We would always rather ask early than too late.
What stops minors from reaching the games?
Players must be at least 19 to use our casino. Anyone younger cannot register, deposit or play.
Your first deposit goes through only after your ID and location are confirmed. If something doesn't match, your account stays locked until we sort it out.
Full details of these checks are on our Protecting Minors page. You will also find advice there on keeping young people off casino sites on the phones, tablets and computers at home.
How soon do my new limits apply?
Lowering a limit works instantly. The moment you save the new, lower figure, it applies to your account.
If you increase a limit or take one off, the change needs 24 hours. Your existing limit remains active until that period ends.
This 24 hour delay is deliberate. You get a whole day to make sure a higher limit suits you, rather than choosing in the middle of a session.
How do I know if my gambling is still under control?
You can take a short, private self-assessment quiz in your account at any time. It is quick, and no answer is right or wrong.
It asks things like:
- Do you often play for longer than you planned?
- Do you keep playing to recover your losses?
- Have you taken out loans or left bills unpaid so you could carry on playing?
- Do you feel irritable or restless when you are not playing?
- Have you hidden how much you play from those closest to you?
If you said yes to two or more of these, consider using one of the tools below, or get in touch with a free support service named on this page.
Where can I get free support?
The groups listed here help anyone hurt by gambling, plus their family and friends, free of charge and in confidence. They're independent and not connected to Moose Jaw Casino.
- Responsible Gambling Council
- ConnexOntario
- Gambling Therapy
You can contact them without holding an account with us, and there is no need to stop playing first.
What tools help me stay in control?
Every tool below is yours to use from your account settings. Here is what each one does.
Limits on deposits, wagers and stakes
- Deposit limit: caps the total you are able to deposit over a time frame you pick.
- Wager limit: caps how much you can bet in total over a period you pick.
- Stake limit: sets the maximum you can put on any one bet.
Once a limit is reached, it holds until your chosen period begins again. Keep in mind that lowering a limit takes effect right away, while raising one takes 24 hours.
Reality checks
Set how often reality checks pop up while you play. Each pop-up tells you how long you've played and how much you've won or lost, so choosing to carry on or stop for a bit is simple.
Time alerts
With a time alert, you pick your session length before play starts. We send a notice once that limit is hit, so long sessions never catch you off guard.
Take a break
Feeling like a little time out? Turn on a cooling-off break for your account. It lasts at least 24 hours and can stretch to 6 weeks. While your break is active, you won't be able to add funds or bet, and we stop sending you promo emails.
Once started, the break lasts for the full period you chose. It is a good fit when you want a short pause without a long commitment.
Self-exclusion
Self-exclusion is for a bigger step back. It blocks your account for a much longer period, with no play, no deposits and no offers from us. We will not try to tempt you back while it is active.
Send our team an email to set it up, and we will guide you through every step. We also suggest putting blocking software on your phone and computer and getting in touch with a support service from the list above.
Account closure
Ready to stop for good? Ask us and we'll close your account. Once the usual cashier checks are done, we pay out whatever balance is left. If you're leaving because of gambling, let us know and we'll keep the account closed permanently.
Self-assessment quiz
You can return to the quiz described above whenever you like. Doing it from time to time gives you a fast way to check how your play is going.
Checks before your first deposit
Every deposit waits until your identity and location have been verified. This keeps our games open only to adults in the regions we serve.
Who can I contact about player protection?
Email us at help@moosejawcasino.app about any tool, limit, break or closure. Our team treats these messages with care and keeps them private.
Our Account Terms explain how your account works, and our Bonus Terms cover offers. To learn how we treat your personal information, read our Personal Data Policy.